Frequently Asked Questions
Everything you need to know about shopping with BEC + BRIDGE
What is your return policy?
We offer returns on full-priced items within 14 days of delivery for a refund or store credit. Items must be in original condition with all tags attached. Please note that sale items are eligible for store credit only, unless marked as Final Sale.
How long does shipping take?
Standard shipping within Australia typically takes 3-5 business days, while Express shipping takes 1-2 business days. International delivery times vary by location, generally ranging from 5-10 business days via DHL Express.
How do I find my correct size?
Each product page features a specific size guide to help you find the perfect fit. Our garments generally follow standard Australian sizing. If you are between sizes, we recommend checking the fabric composition as some materials offer more stretch than others.
Can I change or cancel my order after it has been placed?
We aim to process and pack orders as quickly as possible. Once an order has been placed, we are usually unable to make changes or cancellations. Please double-check your shipping address and item selection before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna for eligible customers.
Are your garments ethically made?
BEC + BRIDGE is committed to ethical manufacturing. A significant portion of our collections is made locally in Australia, allowing us to maintain close relationships with our makers and ensure high standards of quality and fair labor practices.